1. Introduction
PawaTech Systems ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under Kenya's Data Protection Act, 2019.
2. Information we collect
We collect personal data that you provide directly when you use our website, including your name, email address, and phone number when you request a quote, place an order, subscribe to our newsletter, or contact us. We also record the date and time of your consent and the IP address from which it was given, as a record that you agreed to be contacted.
3. How we use your information
We use your personal data to respond to your enquiries and quote requests, to process and fulfil orders, to send you the marketing or newsletter communications you have consented to, and to improve our services. We only use your data for the purposes for which it was collected.
4. Lawful basis and consent
Where we send you marketing communications, we do so only on the basis of your explicit consent, given by ticking the consent box on our forms. For order-related communications, we process your data on the basis of our contract with you. You may withdraw your consent to marketing at any time (see "Your rights" below).
5. Sharing your information
We do not sell your personal data. We may share it with trusted service providers who help us operate our business — for example, our email and marketing platform — solely so they can perform services on our behalf. These providers are required to protect your data and use it only as instructed by us.
6. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When it is no longer needed, we securely delete or anonymise it.
7. Data security
We take reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access, including secure storage and restricted access to your information.
8. Your rights
Under the Data Protection Act, 2019, you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data, to object to or restrict its processing, and to withdraw consent to marketing at any time. To exercise any of these rights, contact us using the details below.
9. Cookies
Our website may use essential cookies needed for it to function. We do not use cookies to track you for advertising purposes. You can control cookies through your browser settings.
10. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
11. Contact us
If you have any questions about this policy or how we handle your personal data, contact us at info@pawatechsys.com.